Shipping Policy

Last updated: September 23, 2026

Lunemi is a brand owned and operated by JM SELECT LLC, 2 Mill St, Wayland, NY 14572-1402, United States. This policy explains how we ship orders placed on lunemi-usa.com.

Where We Ship

We currently ship to addresses within the United States only, including all 50 states and Washington, D.C. We do not ship to P.O. boxes, APO/FPO/DPO addresses, or U.S. territories at this time. We do not currently ship internationally; orders placed with a shipping address outside the United States will be cancelled and refunded in full.

Order Processing Time

Orders are processed and shipped within 1–2 business days (Monday to Friday, excluding U.S. federal holidays) after your payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. During peak periods such as major sales or the holiday season, processing may take up to 3 business days; we will notify you by email if there is any delay with your order.

Delivery Time

Once shipped, orders are delivered by USPS or UPS and typically arrive within 3–7 business days, depending on your location. Delivery to Alaska, Hawaii, and rural areas may take a few days longer. Total time from order to delivery is therefore usually 4–9 business days.

Delivery times are estimates provided by the carrier and are not guaranteed. We are not responsible for delays caused by the carrier, weather, or other events outside our control, but we will always help you track down your package.

Order Tracking

As soon as your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package. Tracking information may take up to 24 hours to update after the label is created. You can also check your order status at any time by logging into your account or by emailing us at info@lunemi-usa.com with your order number.

Address Changes

If you need to change your shipping address, contact us at info@lunemi-usa.com as soon as possible with your order number. We can update the address only if the order has not yet shipped. We are not responsible for orders delivered to an incorrect address that was provided at checkout; if a package is returned to us as undeliverable, we will contact you to arrange reshipment or a refund of the product price.

Lost, Delayed, or Damaged Packages

If your tracking shows no movement for more than 7 business days, or your package is marked as delivered but you have not received it, please check with neighbors and your local carrier office first, then contact us at info@lunemi-usa.com. We will open a trace with the carrier and, if the package cannot be located within 10 business days, we will send a replacement or issue a full refund to your original payment method.

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging, and we will send a replacement or refund you in full, including any return shipping costs. See our Refund Policy for full details.

Multiple Items

If you order several items, they may occasionally ship in separate packages, each with its own tracking number. You will not be charged any additional shipping for split shipments.

Questions

For any question about shipping or your order, contact us:

JM SELECT LLC, trading as Lunemi 2 Mill St, Wayland, NY 14572-1402, United States Phone: +1 307-621-8377 Email: info@lunemi-usa.com Customer support is available by email 24/7; we reply within 24 hours.