Refund & Return Policy

Last updated: September 23, 2026

Lunemi is a brand owned and operated by JM SELECT LLC. We want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed on lunemi-usa.com.

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt, order number, or other proof of purchase.

How to Start a Return

To start a return, email us at info@lunemi-usa.com with your order number and the item(s) you wish to return. We will respond within 1–2 business days. If your return is accepted, we will send you instructions on how and where to send your package.

Returns must be sent to:

JM SELECT LLC (Lunemi Returns) 2 Mill St Wayland, NY 14572-1402 United States

Items sent back to us without first requesting a return will not be accepted. We recommend using a tracked shipping service, as we cannot be responsible for return packages that are lost in transit before reaching us.

Return Shipping Costs

• Change of mind or wrong size/color ordered: you are responsible for the cost of return shipping. Original shipping charges are non-refundable.
• Defective, damaged, or incorrect item: we will provide a prepaid return shipping label at no cost to you, and any original shipping charges will be refunded.

We do not charge restocking fees.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery and contact us at info@lunemi-usa.com within 7 days of receiving it if the item is defective, damaged, or if you received the wrong item. Please include your order number and photos of the item and packaging so that we can evaluate the issue quickly. Once confirmed, we will offer you a replacement at no charge or a full refund, including any shipping costs, whichever you prefer.

Lost or Undelivered Orders

If your tracking shows your order as delivered but you have not received it, or if your order has not arrived within the estimated delivery window in our Shipping Policy, contact us at info@lunemi-usa.com. We will open an investigation with the carrier and, if the package cannot be located, send a replacement or issue a full refund.

Order Cancellations

You can cancel your order at any time before it has shipped by emailing info@lunemi-usa.com with your order number. Cancelled orders are refunded in full to the original payment method. Once an order has shipped, it can no longer be cancelled, but you can return it under the 30-day return policy above.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned unless they arrive damaged or defective: custom or personalized products (such as special orders or engraved items), items marked "Final Sale" on the product page, and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item. If you would prefer a direct exchange for a different size or color of the same product, let us know when you request your return and we will do our best to accommodate it, subject to availability.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and you will need the receipt or proof of purchase.

Refunds

We will notify you by email once we have received and inspected your return, and let you know whether the refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days of receiving the return. Please remember it can take additional time for your bank or credit card company to process and post the refund.

Refunds are issued only to the original payment method used for the order. We are unable to issue refunds to a different card, bank account, or in cash.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@lunemi-usa.com and we will investigate with our payment processor.

Questions

If you do not recognize a charge from Lunemi or have any issue with your order, please contact us before disputing the charge with your bank; we can usually resolve the issue much faster.

JM SELECT LLC, trading as Lunemi 2 Mill St, Wayland, NY 14572-1402, United States Phone: +1 307-621-8377 Email: info@lunemi-usa.com Customer support is available by email 24/7.